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Frequently Asked Questions
Everything you need to know before ordering
Answers to the most common questions about ordering, shipping, returns and payment at Foynora.
Do you offer free shipping?
Yes, we offer free shipping on every order across UK. There is no minimum order value.
How long is the delivery time?
Orders are processed within 1–3 working days, Monday to Friday, excluding public holidays. After processing, the estimated transit time is 5–10 working days. The total estimated delivery time is therefore 6–13 working days from receipt of your order.
How can I track my order?
Once your order has shipped, you'll receive an email with tracking information so you can follow your parcel to your door. Also you can track your order in our Track Your Order page.
How do I return an item?
Email support@foynora.com with your order number and the item(s) you'd like to return. We'll send you the return instructions.
Who pays for return shipping?
If an item arrived faulty, damaged, or the wrong item was sent, we cover the full cost of return shipping.
If you changed your mind, ordered the wrong size, or the item doesn't fit, the return shipping cost is your responsibility.
What payment methods do you accept?
You can pay with Shop Pay, Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. All payments are processed securely.
How do I contact customer service?
You can reach us at support@foynora.com. Or through the contact us page. We reply to all enquiries within 1 business day.
Still have questions?
Our customer service is happy to help. Contact us here.
Free Shipping
Across the UK, no minimum. Delivered in 6–13 business days
30-Day Returns
Not right? Return it within 30 days of receiving your order
Secure Payment
Visa, Mastercard, Amex, Apple Pay and Google Pay
