Shipping policy
Last updated: October 2026
These shipping terms apply to all orders placed on foynora.com by customers in the United Kingdom. Foynora is a trading name of B&S Online, a company registered in the Netherlands. By placing an order, you agree to the terms set out below.
Where we ship
We ship to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. All prices are shown and charged in pounds sterling (GBP, £).
Shipping cost
Shipping is free on every UK order. There is no minimum order value and no delivery charge is added at checkout.
Where your order ships from
Orders are dispatched from our logistics centre in Shaoxing, Zhejiang Province, China. Fulfilling directly from our supplier's facility lets us offer a wider range at lower prices. On arrival in the UK, your parcel is handed to a UK carrier for final delivery.
VAT, customs and import charges
All prices shown on our website include UK VAT where applicable. The price you see at checkout is the total you pay. Any import VAT or customs duty on your order is paid by us before delivery — you will not be asked to pay any customs charges, duties, taxes or handling fees when your parcel arrives. Customs clearance can occasionally add a short delay in transit, but it will never add a cost to you.
Processing and delivery times
| Order cut-off time | Monday to Friday, 2:00 PM (UK time). Orders placed after the cut-off, or at the weekend or on a UK bank holiday, are processed on the next working day. |
| Processing (handling) time | 1–3 working days (Monday to Friday, excluding UK bank holidays) |
| Carriers | International transport to the UK, then delivery by Royal Mail, DPD or Evri |
| Transit time | 5–10 working days |
| Estimated total delivery time | 6–13 working days from the day your order is placed |
These are estimates. In exceptional cases — for example customs checks, severe weather or unusually high order volumes — delivery may take slightly longer. If your order has not arrived within 13 working days, please contact us and we will investigate.
Order confirmation and tracking
You will receive an order confirmation email straight after checkout. Once your order has been dispatched, we email you a tracking number. Please allow a few hours for the first tracking update to appear. You can also follow your parcel on our order tracking page.
Changing your delivery address
If you need to change your delivery address, email support@foynora.com with your order number as soon as possible. We can update the address free of charge as long as the order has not yet been dispatched. Once an order has shipped, the delivery address can no longer be changed.
Cancelling an order
You can cancel your order at any time before it is dispatched and receive a full refund. Email support@foynora.com with your order number. Full details are in our Order Cancellation Policy.
Lost, damaged or incorrect parcels
If your parcel is lost in transit, arrives damaged, or contains the wrong item, contact us at support@foynora.com within 14 days of the delivery date (or the expected delivery date for a lost parcel). Please include your order number and, for damage, clear photos of the item and its packaging. We will send a free replacement or issue a full refund — whichever you prefer. This does not affect your statutory rights under the Consumer Rights Act 2015.
Delivery addresses and restrictions
- We deliver to residential and business addresses throughout England, Scotland, Wales and Northern Ireland.
- We do not currently deliver outside the United Kingdom.
- For the Channel Islands, the Isle of Man, BFPO addresses or PO boxes, please contact us before ordering so we can confirm whether delivery is possible.
- No surcharge is applied for remote or Highlands and Islands postcodes.
Contact us
Questions about shipping or a specific order? Email us and we will reply within one business day.
| Store name | Foynora |
| Legal entity | B&S Online |
| Registered address | Torenlaan 5B, 1402 AT Bussum, Netherlands |
| Dispatch location | Shaoxing, Zhejiang Province, China |
| support@foynora.com | |
| Phone | +31 6 28694392 (international call rates apply from the UK) |
| Customer service hours (UK time) | Monday–Friday 09:00–18:00, Saturday 10:00–17:00, Sunday closed |
| Response time | Within 1 business day |
| Company number (KvK, Netherlands) | 99949938 |
| VAT number (Netherlands) | NL869200847B01 |