Shipping policy
Last updated: July 13, 2026
This page explains where we ship, what it costs, how long it takes, and what to do if something goes wrong with delivery. If anything here is unclear, contact us at support@foynora.com before placing your order.
Where do we ship to?
| Country | Availability |
|---|---|
| Ireland (IE) | Available |
We currently ship exclusively to addresses within Ireland. Orders to other countries cannot be accepted at checkout at this time.
Shipping cost
| Country | Fee |
|---|---|
| Ireland (IE) | Free |
Shipping is free on every order, with no minimum spend required.
Tax
All prices shown on foynora.com are displayed in euros (EUR) and are tax inclusive. No additional shipping, customs, or import charges apply to orders delivered within Ireland — the price you see at checkout is the full price you pay.
Currency
All transactions are processed in euros (EUR). If your card or payment account is held in a different currency, your bank or payment provider may apply its own conversion rate; this is outside our control.
Where do we ship from?
Orders are shipped from our logistics centre in Shaoxing, Zhejiang, China. Foynora is a trading name of B&S Online, a company established in the Netherlands, which remains the responsible seller for your order and arranges direct delivery to Ireland regardless of the shipping origin.
Handling time
Once payment is confirmed, orders are processed and handed to our courier within 1–3 business days (Monday to Friday, excluding public holidays).
Order cut-off time
Orders placed before 17:00 (GMT, Dublin time) on a business day begin processing that same day. Orders placed after 17:00, or on a weekend or public holiday, begin processing the next business day.
Transit & estimated delivery time
| Country | Handling time | Transit time | Total estimated delivery |
|---|---|---|---|
| Ireland (IE) | 1–3 business days | 4–9 business days | 5–12 business days |
Delivery estimates are provided in good faith based on typical courier performance and are not guaranteed. Customs, weather, or courier network delays can occasionally extend transit time beyond this window.
Delivery terms & carriers
We ship using DHL, FedEx, and UPS depending on which service offers the best route for your order at the time of dispatch. Every order is fully tracked from dispatch to delivery.
Shipping confirmation & tracking
As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to follow your parcel's progress with the carrier. You can also check your delivery status any time on our Track Your Order page by entering your order number and email/phone, or your tracking number directly.
Change of address
Need to update your delivery address after placing an order? Email support@foynora.com as soon as possible with your order number. We can update the address only while the order is still in processing; once it has been handed to the courier, we're no longer able to redirect it.
Order cancellation
You may cancel your order free of charge within 24 hours of placing it, provided it has not yet been shipped. Once your order has been handed to the courier, it can no longer be cancelled — see our Order Cancellation Policy for full details.
Parcel damage
If your parcel arrives visibly damaged, contact us within 48 hours of receipt at support@foynora.com with clear photos of the packaging and item. We'll arrange a replacement or refund at no extra cost to you.
Lost parcel
If your order hasn't arrived within the estimated delivery window, contact us within 7 days of the last expected delivery date. We'll open an investigation with the carrier and offer a reshipment or refund depending on the outcome.
Shipping restrictions
- We're unable to deliver to PO boxes or addresses inaccessible to DHL/FedEx couriers.
- We currently deliver to Ireland only; no other countries are supported at checkout.
- If you're unsure whether we can deliver to your address, contact us before placing your order.
Contact us
| Store Name | Foynora |
|---|---|
| Legal Entity | B&S Online |
| Business Address | Torenlaan 5B, 1402 AT Bussum, Netherlands |
| support@foynora.com | |
| Phone | +31 6 28694392 |
| Hours | Mon–Fri 09:00–18:00 | Sat 10:00–17:00 (GMT, Dublin) |
| Response time | Within 1 business day |
| VAT | NL869200847B01 |
| Company No. | 99949938 |