Shipping policy

Delivery zone

Orders to other countries are not accepted at this time.

Delivery restrictions
We are unable to deliver to PO boxes or addresses that are inaccessible to our carriers. If in doubt, please contact us before placing your order.

Shipping costs

No minimum order value is required to benefit from free shipping.

Taxes and fees
All prices shown on our site are in euros (EUR), all taxes included. No additional fees will be applied to shipping.

Shipped from
All orders are shipped from our logistics centre located in Shaoxing, China. Foynora is a trading name of B&S Online, a company established in the Netherlands and the responsible seller for your order, who arranges direct delivery to Ireland.

Processing time
Once payment is received, your order is processed and prepared within 1 to 3 business days (Monday to Friday, excluding public holidays).

Order cut-off time
Orders placed before 17:00 (CET/CEST) on a business day are processed the same day. Orders placed after 17:00 will be processed the next business day.

Transit time & estimated delivery time

Carriers
We ship via reliable logistics partners, with final delivery in Ireland handled by An Post or an equivalent local delivery partner. Every shipment includes a tracking number.

Shipping confirmation & tracking
As soon as your order is shipped, you will receive a confirmation email containing your tracking number. You can track your parcel at any time via the Track Your Order page on our site.

Changing your address
Would you like to change your delivery address after placing your order? Contact us as soon as possible at support@foynora.com.

Order cancellation
You can cancel your order free of charge within 24 hours of purchase, as long as it has not yet been shipped. Once the order has been handed over to the carrier, cancellation is no longer possible.

Damaged parcel
Did you receive a damaged parcel? Contact us within 48 hours of receipt at support@foynora.com with clear photos. We will offer you a suitable solution.

Lost parcel
Contact us within 7 days of the indicated delivery date. We will open an investigation and offer a reshipment or refund based on the outcome.

Customer service & contact