Privacy policy
Last updated: July 13, 2026
Foynora operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Foynora is powered by Shopify, which enables us to provide the services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.
Please read this policy carefully. By using the Services, you acknowledge that you understand how your information is collected, used, and disclosed as described below.
Personal information we collect
Depending on how you interact with the services, we may collect the following:
- Contact details — name, billing and shipping address, phone number, and email address.
- Financial information — payment card details, transaction details, and payment confirmation (processed by our payment provider; see our Payment Policy).
- Account information — username, password, preferences and settings, if you create an account.
- Transaction information — items viewed, added to cart, purchased, returned, or exchanged.
- Communications — information you share when contacting customer support.
- Device & usage information — IP address, browser, device type, and how you interact with the site.
How we collect it
- Directly from you, when you create an account, place an order, or contact us.
- Automatically, through cookies and similar technologies as you use the site (see our Cookie Policy).
- From service providers who process data on our behalf (e.g., payments, fulfilment, IT).
How we use your information
- Provide and improve the services — process orders, payments, returns and exchanges; manage your account; arrange shipping; and personalise your experience.
- Marketing — send promotional emails and show relevant ads, where permitted; you can opt out at any time.
- Security & fraud prevention — authenticate accounts and protect against fraudulent or malicious activity.
- Customer support — respond to your enquiries and maintain our relationship with you.
- Legal compliance — meet applicable legal obligations and enforce our policies.
How we disclose your information
We may share personal information with:
- Shopify and other service providers who support our operations (payments, fulfilment, IT, analytics, customer support).
- Marketing and advertising partners, where you have not opted out.
- Third parties when you direct or consent to disclosure (e.g., to ship your order).
- Authorities or third parties where required by law or to enforce our terms and protect our rights.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information related to your access and use of the Services in order to provide and improve them. Some data may be shared with Shopify and processed under Shopify's own Consumer Privacy Policy.
International transfers
Your personal information may be transferred, stored, and processed outside the country you live in, including in connection with order fulfilment from our logistics centre in China. Where we transfer personal information out of the European Economic Area or the UK, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination has been deemed to offer an adequate level of protection.
Data retention & security
We retain personal information as long as needed to provide the Services, meet legal obligations, or resolve disputes. No security measure is perfect; we recommend not sending sensitive information over unsecured channels.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information and, if you're in the UK or EEA, to object to or restrict certain processing or withdraw consent. To exercise any of these rights, contact us at support@foynora.com. You may also lodge a complaint with your local data protection authority.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact us
| Data controller | B&S Online (trading as Foynora) |
|---|---|
| Business Address | Torenlaan 5B, 1402 AT Bussum, Netherlands |
| support@foynora.com | |
| Phone | +31 6 28694392 |
| Hours | Mon–Fri 09:00–18:00 | Sat 10:00–17:00 (GMT, Dublin) |
| Response time | Within 1 business day |