Order Cancellation Policy
Last updated: October 2026
This policy explains how and when you can cancel an order placed with Foynora, a trading name of B&S Online. It applies to orders delivered in the United Kingdom and sits alongside your statutory right to cancel, explained below and in our Return & Refund Policy.
Cancelling before your order is dispatched
You can cancel your order free of charge at any time before it is dispatched. Orders placed before 2:00 PM (UK time), Monday to Friday, are processed within 1–3 working days, so please contact us as soon as possible after ordering.
If we receive your request before dispatch, we cancel the full order and refund the complete amount you paid.
Cancelling after your order has been dispatched
Once an order has been dispatched it can no longer be stopped in transit. You can still return it after delivery under our Return & Refund Policy or your statutory right to cancel.
How to request a cancellation
Email support@foynora.com with your order number and the item(s) you want to cancel. We confirm by email within one business day. If your order has already been dispatched, we will tell you and explain your return options.
Refunds for cancelled orders
Where an order is cancelled before dispatch, we refund the full amount to your original payment method within 7 working days of confirming the cancellation, in pounds sterling (GBP). Your bank or card provider may take a few additional days to show the funds.
Your statutory right to cancel (UK)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you receive the goods, without giving a reason. To use this right, tell us clearly — by email to support@foynora.com, or by sending the model cancellation form below. You then have 14 days to return the goods, and you pay the direct cost of returning them. We refund you within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever is earlier.
This right does not apply to hygiene-sealed goods that have been unsealed after delivery.
Model cancellation form
Complete and email this form only if you wish to cancel your order.
To: B&S Online (trading as Foynora), Torenlaan 5B, 1402 AT Bussum, Netherlands — support@foynora.com
I hereby give notice that I cancel my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date:
Contact us
| Store name | Foynora |
| Legal entity | B&S Online |
| Registered address | Torenlaan 5B, 1402 AT Bussum, Netherlands |
| support@foynora.com | |
| Phone | +31 6 28694392 (international call rates apply from the UK) |
| Customer service hours (UK time) | Monday–Friday 09:00–18:00, Saturday 10:00–17:00, Sunday closed |
| Response time | Within 1 business day |
| Company number (KvK, Netherlands) | 99949938 |
| VAT number (Netherlands) | NL869200847B01 |