Terms of service
Last updated: October 2026
1. About us and these terms
foynora.com is operated by B&S Online, trading as Foynora, a company registered in the Netherlands (company number 99949938, VAT number NL869200847B01) with its registered address at Torenlaan 5B, 1402 AT Bussum, Netherlands. Email: support@foynora.com. Phone: +31 6 28694392.
These terms apply to your use of our website and to every order you place with us from the United Kingdom. Please read them, together with our Shipping Policy, Return & Refund Policy, Order Cancellation Policy, Payment Policy and Privacy Policy, before ordering. Our store is hosted on the Shopify platform.
2. Who can order
You must be at least 18 years old and resident in the United Kingdom to place an order. Our products are sold to consumers for personal use.
3. Products
We describe and photograph our products as accurately as possible. Colours may look slightly different depending on your screen, and sizes may vary within normal manufacturing tolerances — please check the size chart on each product page. All products are dispatched from our logistics centre in Shaoxing, China.
4. Prices and payment
Prices are shown in pounds sterling (GBP) and include UK VAT where applicable. UK delivery is free. You will not be charged customs duty or import VAT on delivery. Payment is taken when you place your order. If we have made an obvious pricing error, we will contact you and you may choose to cancel the order for a full refund.
5. How the contract is formed
When you place an order you receive an order confirmation email. The contract between you and us is formed when we send that confirmation. We may refuse or cancel an order — for example if a product is out of stock, a pricing error has occurred, or we suspect fraud — in which case we refund any payment in full.
6. Delivery
We deliver to addresses in England, Scotland, Wales and Northern Ireland. Estimated delivery is 6–13 working days from the date of order, as set out in our Shipping Policy. Risk in the goods passes to you on delivery. If we fail to deliver within 30 days of your order, you may cancel and receive a full refund.
7. Your right to cancel and returns
You have a statutory right to cancel your order within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In addition, our voluntary policy lets you return most items within 30 days of delivery. Full details, including who pays for return postage and how refunds are made, are in our Return & Refund Policy.
8. Faulty goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a remedy — a refund within 30 days of delivery, and after that a repair, replacement, price reduction or refund. Nothing in these terms affects these rights. For more information, visit Citizens Advice.
9. Use of the website
You may not use our website for any unlawful purpose, to upload malicious code, to scrape or copy its content, to interfere with its security, or to provide false or misleading information. We may suspend access to anyone who breaches these terms. The content, images and design of this website belong to us or our licensors and may not be reproduced without permission.
10. Reviews and submissions
If you submit a review, comment or other content, you confirm it is your own honest opinion, is lawful and does not infringe anyone's rights. You allow us to display it on our website. We may remove content that breaches these terms.
11. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights under the Consumer Rights Act 2015, or for any other liability that cannot be limited or excluded by law.
12. Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as carrier disruption, customs delays or extreme weather. If such an event affects your order, we will contact you, and you may cancel for a full refund if the delay is significant.
13. Complaints
Please send any complaint to support@foynora.com. We acknowledge complaints within one business day and aim to resolve them within 14 days. Further options are set out in our Legal Notice.
14. Governing law and jurisdiction
These terms are governed by the law of the Netherlands. As a consumer resident in the United Kingdom, you keep the protection of the mandatory consumer laws of the part of the UK where you live, and you may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, according to where you live.
15. Changes to these terms
We may update these terms from time to time. The version in force when you place your order applies to that order.
16. Severability
If any part of these terms is found to be invalid or unenforceable, the rest remains in full effect.
Contact us
| Store name | Foynora |
| Legal entity | B&S Online |
| Registered address | Torenlaan 5B, 1402 AT Bussum, Netherlands |
| support@foynora.com | |
| Phone | +31 6 28694392 (international call rates apply from the UK) |
| Customer service hours (UK time) | Monday–Friday 09:00–18:00, Saturday 10:00–17:00, Sunday closed |
| Response time | Within 1 business day |
| Company number (KvK, Netherlands) | 99949938 |
| VAT number (Netherlands) | NL869200847B01 |